Here are the following things you must carry – 

• Copies of the hotel vouchers (provided within 4-6 working days after package confirmation)
• One original valid ID proof (Voter ID/Passport/Driving Licence) and four Xerox copies per person
• Note: PAN Card & Aadhaar Card are not accepted
• For children below 18 years: Carry Aadhaar or Birth Certificate
• Four passport-size photographs per person
• The remaining balance payment (Cash/NEFT/DD; Cheques are not accepted)

Apart from your basic personal items, you must carry – walking boots, torch, spare batteries, water flask, cold cream, personal medicines & sunglasses. During winter times, carry feather jackets, or heavy woolen clothes. For summers carry light woolen clothes and a rainproof jacket during monsoon times. For Lachen & Lachung, carry heavy woolens as these regions remain cold year-round.

• 40% advance payment is required to confirm the package
• Bookings will not be processed without advance payment
• 20% payment after receiving the hotel confirmation voucher
• The remaining balance must be paid upon arrival
• Credit card payments incur a 3% additional charge (strictly non-negotiable)
• Kindly share your arrival details (train/flight number) for smooth scheduling

Due to limited parking space in Sikkim & Darjeeling, guests must wait in the hotel lobby for sightseeing/transfers. Vehicles will change sector-wise and will not remain the same throughout the tour. If a tourist spot is closed on the scheduled day and you wish to visit it later, extra vehicle charges will apply.

Note: Guests must adhere to sightseeing/transfers timing advised by our executive.

This itinerary serves as a suggested travel plan, and the company is responsible only for the services that have been paid for. Hotel check-in and check-out timings will be as per the respective hotel policies. While we strive to ensure a smooth and enjoyable journey, we cannot be held responsible for any additional costs, unforeseen losses, or injuries during the tour. If there are any concerns or claims related to the package, we kindly request that they be brought to our attention within a week for prompt assistance.

Please note that refunds are not available for unused accommodations, missed meals, transportation, or sightseeing activities. Room allocation is done by the hotel depending upon the availability at the time of check-in in the category of room as specified on your confirmation voucher. While we ensure quality stays, we regret that refunds cannot be provided if hotel amenities or services do not meet personal expectations. Additionally, any extra expenses arising due to natural calamities, strikes, or roadblocks will need to be borne by the guest. We appreciate your understanding and cooperation.

Any modifications to the booking will be considered as cancellations. However, minor amendments may be accommodated with a communication charge, which will vary based on the specific case. We appreciate your understanding and will do our best to assist you.

Refunds will be processed to the original payment source via A/C payee cheque and may take a minimum of 15 days to complete. Please note that no refunds can be provided for any unused services, regardless of the reason. We appreciate your patience and understanding.

Our cancellation policy is designed to be as fair as possible while ensuring smooth operations. If a booking is canceled, a 40% cancellation fee applies from the date of booking. Cancellations made 30 to 15 days before departure will incur a 60% charge, while those made within 15 days of departure will be non-refundable. Unfortunately, refunds cannot be provided for cancellations due to weather conditions, government restrictions, or COVID regulations. However, we will make every effort to arrange alternative activities whenever possible, ensuring you still have a memorable experience.